REFUND POLICY

At Tonermarc, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for requesting and processing refunds for purchases made on our website. By placing an order, you agree to this Refund Policy.

1. Eligibility for Refunds

1. Damaged or Defective Products:

   • If the product is damaged during transit or is defective upon receipt, a refund may be requested.

   • Notify us within 24 hours of delivery by contacting customer care and providing evidence such as a video of the unboxing.

2. Incorrect Products:

   • If you receive an incorrect product, you are eligible for a refund or replacement.

   • Notify us within 24 hours of delivery with supporting evidence.

3. Non-Refundable Situations:

   • Refunds are not provided for:

     • Products damaged due to customer mishandling.

     • Products used, tampered with, or without the original packaging.

     • Orders canceled after dispatch.

2. Conditions for Refund Processing

1. Timeframe:

   • Refund requests must be made within 24 hours of receiving the product.

2. Evidence Requirement:

   • A video showing the damaged or defective product during unboxing must be submitted to our customer care.

3. Original Packaging:

   • Products must be returned in their original packaging, with all components, manuals, and accessories included.

3. Refund Procedure

1. Submission of Request:

   • Contact our customer care team via email or phone to initiate a refund. Provide the following details:

     • Order ID

     • Reason for the refund

     • Supporting evidence (video/photos)

2. Verification Process:

   • Our team will verify the evidence and assess the claim.

3. Approval and Refund:

   • Once approved, the refund will be processed within 7–10 business days to the original payment method.

4. Refund Modes:

   • Refunds are issued to the same payment method used during purchase or as a store credit if preferred.

4. Return Shipping

1. For Approved Refunds:

   • Tonermarc will bear the cost of return shipping if the refund is due to damaged, defective, or incorrect products.

2. Shipping Charges:

   • Initial shipping charges are non-refundable unless the error is on our part.

5. Force Majeure

Refunds may be delayed or denied in situations caused by events beyond our control, such as natural disasters, strikes, or transportation disruptions.

6. Legal Disclaimer

1. Compliance with Indian Laws:

   • This policy is governed by the Consumer Protection Act, 2019, and the Indian Contract Act, 1872.

2. Jurisdiction:

   • All disputes arising under this policy will be subject to the jurisdiction of courts in Ernakulam, Kerala,  India.