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PRIVACY POLICY

Welcome to Tonermarc. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information. By using our website, you consent to the practices described in this policy.

1. Legal Disclaimer

This Privacy Policy is governed by the Information Technology Act, 2000 and rules made thereunder, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We reserve the right to amend this policy at any time. Continued use of the website constitutes acceptance of the revised policy.

2. Information We Collect

  1. Personal Information:

    • Name, email address, phone number, shipping and billing addresses, and payment information.

    • Collected when you create an account, place an order, or contact us.

  2. Non-Personal Information:

    • Browser type, device type, IP address, operating system, and browsing behavior.

    • Collected through cookies and analytics tools.

  3. Sensitive Personal Data:

    • Includes payment details or other confidential information.

    • Handled in compliance with applicable Indian laws.

3. How We Use Your Information

  1. To Process Transactions:

    • Facilitate order placement, payment processing, and product delivery.

  2. To Improve Our Services:

    • Analyze website usage and enhance customer experience.

  3. To Communicate With You:

    • Send order updates, marketing materials, and respond to inquiries.

  4. For Legal Compliance:

    • Ensure adherence to applicable laws, including tax regulations.

4. Disclosure of Information

  1. Third-Party Services:

    • Shared with trusted partners like payment gateways, logistics providers, and analytics platforms.

  2. Legal Obligations:

    • Disclosed if required by law, including to comply with a subpoena or similar legal process.

  3. Protection of Rights:

    • Shared to protect the rights, property, or safety of Tonermarc, our users, or others.

5. Cookies and Tracking Technologies

  1. Cookies:

    • Used to personalize your experience, track your activity, and save preferences.

  2. Analytics:

    • Tools like Google Analytics track usage patterns and help optimize our website.

  3. Opt-Out:

    • You can disable cookies through your browser settings, though some features may not function as intended.

6. Data Security

  1. Protection Measures:

    • We implement industry-standard security measures, such as encryption, firewalls, and secure servers, to protect your data.

  2. Breach Protocol:

    • In case of a data breach, we will notify affected users in compliance with the IT Act, 2000 and related regulations.

7. Your Rights

  1. Access and Correction:

    • You have the right to access and correct your personal information.

  2. Data Deletion:

    • You can request deletion of your personal data, subject to legal and business requirements.

  3. Consent Withdrawal:

    • You may withdraw your consent to use your data for marketing purposes.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you believe we have collected such information, please contact us to have it removed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before engaging with them.

10. Governing Law and Dispute Resolution

This policy is governed by Indian law, including the Information Technology Act, 2000, and disputes will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the jurisdiction being Ernakulam, Kerala, India.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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