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FAQ

  • How do I troubleshoot printer cartridge issues?
    Refer to our troubleshooting guide provided with the product or contact our technical support team for assistance.
  • Who can I contact for product support?
    You can reach out to our customer care team
  • Can I become a distributor for Tonermarc products?
    Yes, we welcome business partnerships. Please fill out the inquiry form on our website to get started.
  • Do you provide bulk order discounts?
    Yes, we offer special pricing for bulk orders. Contact our sales team for more details.
  • What is your return policy?
    If you receive a damaged or defective product, please inform us within 24 hours of delivery and send a video of the issue to our customer care number. We will resolve the issue promptly.
  • How do I request a refund?
    Refunds can be initiated by contacting our support team after the return is approved.
  • What makes Tonermarc products different from others?
    Tonermarc products are known for their high-quality standards, exceptional performance, and value for money.
  • What is Tonermarc?
    Tonermarc is a leading manufacturer, importer, and distributor of premium-quality printer cartridges and toner powders in India.
  • Are Tonermarc toner cartridges compatible with my printer?
    Our toner cartridges are compatible with a wide range of printers, including popular HP and Canon models. Check the product description for compatibility details.
  • Are Tonermarc toner powders environmentally friendly?
    Yes, our toner powders are designed to be environmentally friendly and adhere to strict quality standards.
  • What is the shelf life of Tonermarc toner powders and cartridges?
    The shelf life of our toner powders and cartridges is approximately 24-36 months when stored in cool and dry conditions.
  • How long will it take to receive my order?
    Delivery within Kerala takes 1-2 working days, while delivery outside Kerala takes 2-4 working days.
  • What are the shipping charges?
    Shipping charges are ₹100 within Kerala and up to ₹200 outside Kerala.
  • Will I receive a receipt for my purchase?
    Yes, a receipt will be emailed to you after your order is placed.
  • What payment methods are accepted?
    We accept all major credit cards, debit cards, UPI, and net banking.
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